Most frequent questions and answers
If your item comes in different sizes or colors, carefully select the correct size and/or color choice before clicking “Add to Cart”.
You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
8-14 days (United States/Canada/Australia/United Kingdom/EU countries)
1-2 weeks (Other countries)
Your tracking number will be updated 3-7 days after your order has been shipped.
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days of receiving your order and we’ll review your case and if it is approved, we will be happy to assist you by sending you a replacement. Please do not return your item before we review the case. Our customer service team will review the request and will send further instructions. Kim.Store reserves the right to deny any return request.
You will be responsible for any return shipping costs. Original shipping charges and 10% restocking fee are not refundable.