FAQ

Most frequent questions and answers

If your item comes in different sizes or colors, carefully select the correct size and/or color choice before clicking “Add to Cart”.

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

No, accounts are totally optional but will allow you to track your orders.
We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are not able to accept international credit and debit cards in any currency.
Orders are usually processed and shipped within 3 working days of purchase.
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location and order.

8-14 days (United States/Canada/Australia/United Kingdom/EU countries)
1-2 weeks (Other countries)

Your tracking number will be updated 3-7 days after your order has been shipped.

We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is being prepared for shipment or has already been shipped. Once the order is processed, it’s out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders to you as fast as possible.

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days of receiving your order and we’ll review your case and if it is approved, we will be happy to assist you by sending you a replacement. Please do not return your item before we review the case. Our customer service team will review the request and will send further instructions. Kim.Store reserves the right to deny any return request.

You will be responsible for any return shipping costs. Original shipping charges and 10% restocking fee are not refundable.